All prices shown are in New Zealand dollars and inclusive of GST.
Beneath all the hype, breakthroughs in Artificial Intelligence (AI) are fundamentally transforming customer expectations and interactions, and it’s happening right now.
So how do we equip ourselves for this massive wave of disruption and opportunity. What new customer engagement strategies are needed? How do we tap into the latest advances in AI and use them to create and empower the business of the future? And how do we ensure that New Zealand has a voice in this brave new world of AI?
Join us for a breakfast session which will cover these key themes and provide you with the insight needed to help you chart your organisation’s direction in what is rapidly becoming a cluttered and complex domain.
This event will take the form of a 1r presentation, followed by a 30 min panel discussion. Agenda below:
- A Look Into the (Near) Future: Brett Roberts from Datacom will discuss what’s driving the rapid rise of AI and the impact it will have on your most valuable asset: people.
- Case Study | Humanising the Digital Experience with AI: Rob from IP Australia will share the journey of bringing virtual assistant Alex to life, IP Australia’s first digital employee who learns on the job and improves with every interaction. Rob will discuss the benefits of launching a virtual assistant in driving digital uptake and taking the government on a business & technology transformation journey.
- Customer Experience is off the leash | Customers have more freedom to choose who and how they interact with organisations than ever before. Customer Experience is the new competitive battleground and immediacy, personalisation and relevance are all potential areas for improvement with conversational interfaces and omni-channel both playing a key role. As part of this session Danny from FaceMe will focus on how embodiment and EQ will create more human-like connections and the benefits these will deliver.
- Panel discussion with industry leaders