AI for Risk & Compliance

In many organisations, Customer Contact Centre (CCC) Quality Assurance (QA) and compliance is a costly exercise and is often only undertaken on a small sample of calls as it is a time-consuming and resource-intensive activity prone to human error.

This lack of visibility and comprehensive assurance across customer engagement activities exposes the business to a number of risks:

Poor Customer Experience, Loss of Sales, Increased Cost of Sale, Poor Staff Performance, High Staff Turnover, Brand and Reputational Damage.

In the regulated environment, these could also include regulatory intervention, loss of license and/or fines.

In these sessions we will show how AI is being utilised to address these issues, so that operational leaders have rapid, precise insights for data-driven decision making and performance optimisation and how the technology and a new ways of working approach is a game changer.