Techweek TV: Working smarter - how AI is changing the way we work

Hear from a New Zealand based organisation that are leading the world with creative solutions in partnership with IBM.

What's it all about?

Lockdown drove many New Zealanders into new, more digital ways of living and working. One of the first industries forced to pivot was retail. We look at how Auckland retailer Fine Wine Delivery has used AI to disrupt the industry and create a new experience for customers. We also question whether businesses need AI to survive as consumer expectations shift, and how global trends are being realised in New Zealand.

This Techweek TV session is aimed at Small to medium enterprise businesses that are starting to explore the use of AI in their business

You can drop into this event at any time.

This event does not require registration.

Thursday 30 Jul
2:00pm - 2:30pm

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Jeff Poole

Owner, Fine Wine Delivery

Jeff Poole has a long standing career in the wine industry. After almost two decades in the industry across New Zealand and Australia, he and his wife Virginia founded Fine Wine Delivery from a spare bedroom at their then home in 1997.

The successful family business has grown to two retail locations in Auckland, as well as online. They launched in September 1998 and late last year launched their thirteenth iteration of the site, always adding new technologies. This time, the site includes IBM Watson powered Smart Search and a Virtual Assistant, as part of their commitment and focus on the customer experience.

Fine Wine Delivery has an inhouse tasting team devoted to that process tasting thousands of wines, craft beer and fine spirits annually, an experience they have also recreated online using AI.

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Tracey Hawes

General Manager - Marketing & Trading, Fine Wine Delivery

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Himanshu Khanna

Director of Innovation, Industry & Employability for Design & Creative Technology at Torrens University Australia & Media Design School

Himanshu is the Director of Innovation, Industry & Employability for Design & Creative Technology at Torrens University Australia & Media Design School, New Zealand. In this role he acts as a catalyst for innovation by leading the vertical’s product development strategy, ensuring industry relevance and employability. Himanshu brings 15 years’ experience in the Creative Technology sector spread across industry and academia. In previous roles he’s helped launch products, services and suites of courses worldwide. Himanshu is passionate about the confluence of Arts & Technology and believes the ever-evolving field of Creative Technology will power the jobs of tomorrow. He’s also a global citizen having lived in 7 cities so far.

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Steve O'Donnell

IBM Managing Partner, Global Business Services

Steve joined IBM in January 2020 and is based in Wellington, He brings to IBM extensive experience in technology, finance, consulting, operations and executive leadership gained throughout Asia Pacific.

As the Managing Partner for Global Business Services, Steve works with leading companies in New Zealand to take advantage of exponential technologies, powered by data to create a next-generation business model IBM calls the Cognitive Enterprise.

Steve worked at PwC for eight years, most recently as Director, Consulting, and Managing Director, International Development. At PwC, his focus was organisational transformations and major people and technology change initiatives, as well as mentoring CEOs and Executive teams to structure and grow their businesses.

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