Learn how to use analytics and gamification to motivate agents and enhance customer experience.
Motivating and retaining a contact centre workforce can be a challenge. With more companies operating in a hybrid work environment, agent productivity and engagement can suffer, directly impacting employee morale, performance, and customer experience.
By using advanced analytics and gamification solutions, organisations can drill into real-time and historical data to provide a holistic view of both agent and queue performance whilst highlighting potential causes of poor performance. Once these problems are identified, gamification can enhance both agent productivity and customer experience while cultivating an engaged workforce.
This interactive session will help you:
- Gamify agents to drive performance and meet business objectives
- Capture and analyse performance data across multiple systems
- Encourage, reward and engage your contact centre workforce
Hosted by Synergy Enterprise Solutions and Datagamz Founder and CEO Kunal Rahalkar. Datagamz won the 2019 bronze “Stevie award” for the most innovative start-up company globally. You won’t want to miss this!
Reasons to attend:
- Online - watch from the comfort of your home and/or office
- See live customer success stories
- Hands-on expert advice
- Engage with your peers during the online event
- Win prizes during the event
Unable to attend the webinar but want to know more?
Please register your interest here and our experts will contact you directly.
About Synergy Enterprise Solutions
Trusted Contact Centre and CRM solution specialists with offices in New Zealand and Australia. Projects delivered worldwide. Follow us on Linkedin.
Kunal drew upon his illustrious background in data science and founded Datagamz, enterprise analytics and Gamification company. Kunal holds a Master of Business IT and has over 15 years of experience in building data-rich solutions with global businesses such as Accenture, HP and Vodafone.