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Use AI to create the ultimate customer engagement

Conversational self-service is the new norm in customer service. Learn how to integrate AI without compromising on the human touch.

Register

Tuesday 25 May
2:00pm - 3:00pm

VIRTUAL

LOCATION:
Nationwide (more than one region)
Free event
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What's it all about?

We all know the impact of a poor customer service experience. But did you know that 73% of customers want to solve product/service issues on their own and 60% of consumers prefer self-service over other channels? *

Artificial Intelligence can help enable your customers to get answers to their questions automatically, increase agent productivity by automating tasks and empowering them to serve customers better, while sales and marketing teams can deliver a highly personalised customer experience using AI-powered actionable insights.

This interactive session will help you:
- Get started with chatbots and tailor AI to your business (no coding required!) 
- Understand your customer better and smarter using your own CRM data
- Personalise customer support, wherever they are, without the wait times

Hosted by Synergy Enterprise Solutions and Freshworks co-founder and Solutions Engineering Director Vijay Shankar. Freshworks is one of the few companies to have products featured in three of Gartner’s Magic Quadrants (CRM Customer Engagement Centre, Sales Force Automation and ITSM Tools). You won’t want to miss this!

Reasons to attend:
- Online - watch from the comfort of your home and/or office
- See live customer success stories
- Hands-on expert advice from leading CRM solution providers
- Engage with your peers during the online event
- Win prizes during the event

Unable to attend the webinar but want to know more?
Please register your interest here and our experts will contact you directly.

About Synergy Enterprise Solutions
Trusted Contact Centre and CRM solution specialists with offices in New Zealand and Australia. Projects delivered worldwide. Follow us on Linkedin.

*https://freshdesk.com/customer-support/customer-support-statistics-infographic-blog/

 

Speakers

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Vijay Shankar

Co-Founder & Director Solutions Engineering at Freshworks

Vijay was the first Freshworks presales and customer support employee and has launched and scaled numerous presales and supports teams for Freshworks worldwide. He is passionate about building and scaling great AI tools to drive customer engagement.

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