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GenAI v3

Deloitte Digital and the CX Collective presents: AI powered CX

Connect in our Techweek panel, discussing limits and possibilities of Generative AI for enhanced customer and citizen experience

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Date and time:

23 May, 5:00 PM - 7:00 PM

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Tāmaki Makaurau Auckland

Level 20, Deloitte Auckland, 20/1 Queen Street, Auckland CBD, Auckland 1010


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Deloitte Digital and the CX Collective presents: AI powered CX

Connect in our Techweek panel, discussing limits and possibilities of Generative AI for enhanced customer and citizen experience

AI is seemingly everywhere, but is it living up to its promise of augmenting the human experience? Beyond chatbots, personalised content and report writing, what is the potential of generative AI to shift the way we design, deliver & measure Customer and Citizen Experiences for a diverse set of audiences? What changes do organisations need to make to leverage this new technology, and where do experience and service design practitioners need to upskill to ensure they continue to lead their craft as well as the outcomes for the customers and communities they care about?

This event is a collaboration between Deloitte Digital and the CX Collective.

The CX Collective is Aotearoa New Zealand's industry network for experience and service design professionals. Together, we work to shift organisations further towards customer. With over 200+ members across 40+ organisations, our vibrant community provides fun and safe spaces for mutual learning, connecting with peers and growing impactful design practices.

Deloitte Digital combines the discipline of Deloitte with the power of creativity to support our clients through human-centred digital transformation. With a mission to improve the human experience through innovative technology, Deloitte Digital helps organisations harness the power of AI to design, deliver, and measure exceptional customer and citizen experiences. By integrating cutting-edge technologies and understanding customer needs and values, Deloitte Digital enables businesses to stay ahead in today's rapidly changing digital landscape.



Perrin Rowland

Chief Experience & Product Officer @ academyEX

"Perrin is the Chief Experience & Product Officer at academyEX after successfully establishing, growing & maturing the design function within Westpac Bank.

She established her career within the design and education space where she taught IA & UX at New York University, worked with the Neilson Norman Group, drove learning reforms in the New Zealand health space, and was previously the Head of User Experience and CX Maturity at Spark, where she delivered an agile transformation centred on customer experience."

Aravind Subramanian1

Aravind Subramanian

Partner - AI & Data @ Deloitte

Aravind leads the AI & Data capability at Deloitte NZ. He has over 20+ years of professional experience in leading and managing Analytics, Information Management & Customer Experience initiatives. He has extensive global experience with top tier consulting and professional services firms. Aravind focuses on helping organisations harness the value of data and helping his clients become ‘Insight Driven Organisations’. He has industry expertise across Health, Telecommunications, Public Sector, Manufacturing, Consumer Goods and BFSI.


Xaviere Murray-Puhara

(Ngāti Kahungunu ki Wairarapa, Ngāti Porou) CEO & Co-Founder @ Kahu.code

Xaviere Murray-Puhara is a dynamic leader and innovator, deeply rooted in her Māori heritage as well as her extensive background in product management and agile development. A proud ""fruit salad,"" she embraces her diverse ancestry from Ngāti Kahungunu ki Wairarapa and Ngāti Porou, along with familial ties to Samoa, Tonga, Scotland, Ireland, and Wales. Xaviere currently leads as the CEO and Co-Founder of kahu.code, a Māori-owned, father-daughter-AI-run software company that aims to integrate AI with the richness of te ao Māori and indigenous cultures.

In addition, Xaviere has co-founded Tech Taniwha, aiming to cultivate a thriving community of future tech leaders who successfully navigate the tech world through storytelling and practical tool application. She is also pursuing a Diploma in Māori Language Fluency at Te Wānanga Takiura o Ngā Kura Kaupapa Māori. Xaviere is committed to fostering environments that celebrate cultural identity and technological advancement, ensuring that the next generation of leaders is well-equipped to rise to the top of their own Maunga/Mountain.


Alyona Medelyan, Phd

CEO & Co-Founder @ Thematic

Alyona is the CEO and Co-Founder of Thematic, an AI-powered customer feedback solution backed by YCombinator. Originally from Ukraine, Alyona holds a PhD in Artificial Intelligence. Her academic work in this field has been cited by 3,500 researchers worldwide.  She started Thematic after realizing that companies struggle understanding feedback at scale. She designed a solution that uses AI in a way that builds trust. Users see what AI discovered in feedback and why, but can tailor the output.  


Sarah Clearwater

Founder @ CX Collective (Panel Facilitator)

Sarah is the MD & Lead Strategist at REFRAMR, a boutique Human Centred Design studio based in Tāmaki Makaurau Auckland. She is one of Aotearoa New Zealand’s leading Design Strategists and works with a diverse range of NFP, government, scale up and corporate clients to co-design outcomes that put people first.    Sarah is well known for her efforts to build design maturity in Aotearoa New Zealand through the establishment of the CX Collective, now New Zealand’s largest community of in-house design teams. Together, they are working and learning to uplift outcomes for customers, citizens and communities across the motu.