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Leaders & innovation

Tech secrets of best-in-class NZ’s Customer Experience leaders

Panel discussion with NZ Customer Experience leaders on leveraging technology and automation to put the customer first and scale.

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Date and time:

Tue 17 May 9:00 AM - 10:00 AM

In person


GridAKL / John Lysaght, 101 Pakenham St W, Auckland, 1010

Paid $25

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Tech secrets of best-in-class NZ’s Customer Experience leaders

No human can handle hundreds of customer enquiries at once and customer experience has become the number one priority for online brands. In this panel discussion facilitated by Ambit CEO Tim Warren, Customer Experience leaders will share their views, thoughts and tips on how to drive tangible outcomes and scale thanks to technology and automation.

Any profits will go towards humanitarian aid in Ukraine.


Sarah TheMarket

Sarah Gunn

GM Experience, TheMarket.com

Sarah is one of the founding members of TheMarket.com, NZ’s newest marketplace with over 5,000 brands and millions of products. As GM of Experience, Sarah is responsible for leading a team to deliver a market leading end-to-end experience that customers love, and creating long-term valuable relationships with retail partners.

Mandy Laybuy

Mandy Tomlinson

GM ANZ, Laybuy

Mandy is the General Manager of NZ founded Buy Now, Pay Later, Laybuy, which has experienced enormous growth over the last four years and now operates in multiple markets. Mandy has been tasked with creating and scaling a Customer Support function that can ensure the current needs of the business are met and enable future growth.

Richard GoSee

Richard Fuli

Chief Customer Operations Officer, GoSee

Richard is the Chief Customer Operations Officer of GoSee Travel, responsible for the strategic development and delivery of the Global operations teams. Richard is focused on creating scalable solutions for business and customers through workflow redesign and the introduction of technology.

Tim Warren 2021

Tim Warren

CEO, Ambit

Co-founder of Ambit and entrepreneur, Tim Warren has a passion for smart technology and great customer experiences. With a deep understanding of conversational AI, he shows how intelligent software can bridge the gap between humans and machines to allow people to work smarter, not harder.

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