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Global impact Techweek TV

TWTV: Chatbots: Don't neglect the User!

Auckland University of Technology has conducted research on chatbots globally - join this session as they discuss their findings.

This event does not require registration.

TWTV: Chatbots: Don't neglect the User!

Date and time:

Mon 16 May 1:10 PM - 1:40 PM


Nationwide (more than one region)


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TWTV: Chatbots: Don't neglect the User!

View the TWTV session on demand - click here to view

Ever been frustrated by your interaction with a chatbot? Join researchers Dr Lena Waizenegger, Associate Professor and Angsana A. Techatassanasoontorn to discuss their research into users' relationships with chatbots.

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Dr Lena Waizenegger

Dr Lena Waizenegger

Senior Lecturer Information Systems, Auckland University of Technology

Dr Lena Waizenegger is a senior lecturer in Information Systems and her research covers digital disconnection, autonomous technologies including chatbots, and ubiquitous connectivity. Her work has been published in top international journals and featured in renowned media outlets including Forbes magazine, Psychology Today and the BBC. She has received several international awards for her research work.

Angsana A Techatassanasoontorn

Angsana A. Techatassanasoontorn

Associate Professor Business Information Systems, Auckland University of Technology

Angsana A. Techatassanasoontorn is an Associate Professor of Business Information Systems at Auckland University of Technology. Angsana’s research interests include IT use and broader societal impacts and emerging technologies used in organisations. She has published in information systems and technology policy journals such as AIS Transactions on HCI, Information & Management, Information Systems Journal, Journal of the Association for Information Systems, and Telecommunications Policy. Her research has been supported by grants from the Association for Computing Machinery (ACM), the Commonwealth Fund Foundation, Microsoft, the National Science Foundation, and Qualcomm, among others.