Techweek New Zealand is ON NOW!

With 280 events running up and down the country, welcome to your festival for tech that's good for the world!

[ Skip to main content ]

AI for Risk & Compliance

Learn how AI can improve Customer Contact Centre QA and compliance, reduce costs & risks, and enhance customer and staff satisfaction.

Register now

Date and time:

20 May, 9:00 AM - 10:00 AM

20 May, 1:00 PM - 2:00 PM

21 May, 9:00 AM - 10:00 AM

21 May, 1:00 PM - 2:00 PM

Remove event Save event


Tāmaki Makaurau Auckland

Quanton, 12th Floor, Southern Cross Building, 59 High Street, Auckland CBD, Auckland 1010

Boardroom, 12th floor

Free $0

Contact organiser

Share this page:

AI for Risk & Compliance

In many organisations, Customer Contact Centre (CCC) Quality Assurance (QA) and compliance is a costly exercise and is often only undertaken on a small sample of calls as it is a time-consuming and resource-intensive activity prone to human error.

This lack of visibility and comprehensive assurance across customer engagement activities exposes the business to a number of risks:

Poor Customer Experience, Loss of Sales, Increased Cost of Sale, Poor Staff Performance, High Staff Turnover, Brand and Reputational Damage.

In the regulated environment, these could also include regulatory intervention, loss of license and/or fines.

In these sessions we will show how AI is being utilised to address these issues, so that operational leaders have rapid, precise insights for data-driven decision making and performance optimisation and how the technology and a new ways of working approach is a game changer.


John Che

John Che

Customer Success Manager

John is a dynamic Customer Success Manager with a keen passion for automation and technology. With a background in customer relationship management and a deep understanding of technological solutions, John excels in delivering exceptional service and driving customer satisfaction. He is committed to leveraging innovative technologies to streamline processes, enhance efficiency, and optimise the customer experience. John's proactive approach and dedication to leveraging technology make him a valuable asset in ensuring customer success and achieving business objectives. Outside of work, John enjoys staying abreast of the latest advancements in automation and technology, fueling his passion for continuous learning and professional growth.